Tickets
Refund & Cancellation Policy
How Afroplug handles customer refund requests, cancelled or changed events, and payment reversals.
Dated event tickets
Tickets for leisure services supplied on a specific date or within a specific period generally do not carry the standard 14-day change-of-mind cancellation right. This does not affect rights that apply when an event is cancelled, materially changed, misdescribed or where another statutory remedy applies.
Customer refund requests
Where the organiser's policy permits a refund, customers can submit a request through Afroplug. Approval, timing and the amount returned may depend on the event terms, payment status and whether the ticket has already been used.
Cancelled or rescheduled events
The organiser is responsible for supplying accurate event information and notifying Afroplug of cancellations or material changes. Applicable refund or replacement rights will be communicated to affected customers.
Fees and partial refunds
Any treatment of platform fees, promoter commission or other charges must be disclosed before purchase and reflected consistently in the refund calculation. Afroplug will not use this policy to restrict statutory rights.
Processing
Approved refunds are returned through the original payment route where possible. Bank processing times may apply after Afroplug or the organiser initiates the refund.
Policy version: 2026-09-24. Final commercial rules must be confirmed against organiser contracts and solicitor advice.
